Privacy Policy

This Privacy Policy explains how Vegastars collects, uses and protects the personal information you provide when you create an account, make transactions or use our services in Canada. We take your privacy seriously and describe below the types of data we collect, why we collect it, how we store it and the choices available to you.

Types of Data We Collect

Personal data

We collect information that identifies you directly, such as your name, date of birth, address, email and phone number. When required for verification we may also collect government ID documents, proof of address and payment method details. We use this information to open and maintain your account and to meet legal obligations like identity verification and anti-money-laundering checks.

Technical data

Technical data includes device information, browser type, IP address, operating system, and log information about how you use the site. We also collect session and crash reports to keep our service running smoothly. This data helps us troubleshoot issues, improve site performance and detect suspicious activity.

Transactional data

Transactional data covers deposits, withdrawals, bet and play history, bonus activity and other account transactions. We retain transactional records for account management, customer service and compliance with regulatory and tax requirements.

How We Use Your Information

We use collected data to operate your account, process payments, perform account verification, respond to support requests and improve our services. We may analyse play patterns to detect fraud, enforce terms of service and provide relevant administrative notices. We do not sell your personal information for marketing purposes.

Data Protection Practices

We implement reasonable technical and organisational measures to protect your information, including encryption in transit, access controls and secure storage. Access to personal data is limited to authorised personnel and approved service providers. While we strive to protect your data, no transmission over the internet is completely secure and absolute security cannot be guaranteed.

Cookies and Tracking Technologies

We use cookies, web beacons and similar technologies to remember preferences, keep you logged in, measure site performance and deliver relevant content. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality. Third-party analytics and advertising partners may also place cookies when you visit.

User Rights

Canadian users may have rights to access, correct or request deletion of their personal information where applicable. You can also object to or restrict certain processing activities and withdraw consent for marketing communications at any time. Requests will be handled in accordance with applicable law.

Access, Correction and Deletion

To access, update or request deletion of your data, contact our support team through your account or by email. We may require verification of identity before fulfilling requests. Certain records may be retained as required by law or for legitimate business purposes, such as fraud prevention and dispute resolution.

Information Sharing and Third Parties

We may share information with service providers who process payments, host data, provide analytics, or assist with identity verification. We also disclose information when required by law or to protect the safety of users and our platform. These parties are bound by confidentiality and may process data in jurisdictions outside Canada.

Privacy Policy Updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to account holders. The date of the latest update will appear on the policy page.