Responsible Gambling at Vegastars Casino
At Vegastars we take responsible gambling seriously. We want every player to enjoy their time with us while keeping control of their play. To support safe, sustainable activity we offer tools and guidance designed to protect your well-being and help you manage your account in line with your personal limits.
Player protection principles
We prioritise player safety and fair access to account controls. Our approach is preventive and responsive: we provide clear tools to set limits, monitor account activity, and act quickly if a player asks for help or shows signs of harm. We respect privacy and handle requests confidentially while following applicable Canadian standards.
Activity-control tools
Players can use a range of built-in controls to manage their play. These include setting deposit limits, loss limits, session reminders, and wager caps. We also offer an option to request a temporary account pause or longer self-exclusion if you need more time away from gambling.
How to set controls
Limits are available in your account settings or through our support team. You can choose daily, weekly, or monthly deposit limits, apply loss limits to control spending, and enable reality checks that remind you how long you have been playing. Reductions take effect immediately; increases may require a cooling-off period.
Deposit and loss limits
Deposit limits let you cap how much you can add to your account over chosen intervals. Loss limits restrict net losses over a period to help contain spending. Both tools are simple to activate and can be adjusted at any time, subject to the safe-guarding rules described in your account settings.
Time limits and account breaks
If you need a short break, you can use temporary time-outs that last from 24 hours up to several weeks. Time-outs block play and deposits but allow account access for account management. For longer recovery, consider self-exclusion which prevents access for a set period.
Self-exclusion and account closure
Self-exclusion is available for players who want a longer break. During self-exclusion your account will be closed for the agreed period and you will not be able to register for a new account. If you need help with self-exclusion, contact our support team and we will process the request confidentially.
Recognising signs of problem gambling
Watch for changes such as chasing losses, borrowing money to play, hiding activity, difficulty sticking to limits, or prioritising gambling over work and family. If you notice these signs in yourself or someone you care about, consider using our controls or seeking professional help.
Tips for staying in control
Set realistic deposit and time limits, only gamble with money you can afford to lose, take regular breaks, avoid gambling when stressed or upset, and keep a clear record of your activity. Using pre-set limits is one of the most effective ways to stay within your comfort zone.
Professional help and support organisations
If you need further assistance, there are reputable resources available across Canada. Organisations such as Gambling Therapy and Gamblers Anonymous offer online and phone support. Many provinces also operate dedicated helplines, for example ConnexOntario in Ontario. If you require immediate help, please reach out to local health services or your provincial problem gambling helpline.